Prescription Policy

Introduction

This Prescription Policy explains how prescription medicines are managed and supplied through our online pharmacy service and outlines the safeguards in place to support safe and lawful treatment.

This website is operated by Healthpoint Limited (Company No. 1474728, NZBN 9429035586425) as part of a licensed New Zealand pharmacy service.

Prescription medicines are regulated to reduce the risk of harm and ensure appropriate clinical use. Online supply requires both valid prescribing and professional pharmacy review.

Requirement for a Valid Prescription

Prescription medicines can only be supplied after receipt of a valid prescription issued by an authorised New Zealand prescriber.

Prescriptions must meet legal requirements and may be verified directly with the prescriber before dispensing. Orders will not proceed until this process is completed.

Prescription Review and Clinical Assessment

All prescriptions are reviewed by a registered pharmacist before supply. This review is a clinical process and not an automatic step.

Assessment may include checking for:

Appropriate dosing and duration of treatment
Potential interactions with other medicines
Duplicate therapy or contraindications
Patterns of repeat supply that may indicate inappropriate use

The pharmacist’s decision determines whether supply can proceed.

Pharmacist Authority and Supply Decisions

A valid prescription does not guarantee that a medicine will be supplied.

Pharmacists are required to exercise independent professional judgement. Where there are concerns about safety, legality, or appropriate use, supply may be delayed, limited, or declined.

In some situations, alternative treatment options or referral to a prescriber may be recommended.

Additional Information and Verification

We may contact you to request further information about your symptoms, current medicines, or medical history where this is necessary for safe supply.

We may also contact your prescriber to clarify prescription details or confirm treatment intent.

Prescriptions may be submitted electronically or sent directly to our pharmacy by your prescriber. If required, you may also provide your prescription by email:

Email: [email protected]

All prescriptions are subject to verification and clinical review before any medicine is supplied.

Repeat Prescriptions and Ongoing Care

Repeat prescriptions are subject to the same level of clinical review as initial supplies and must comply with legal time limits.

Requests for early repeats or frequent supply may be assessed to ensure that treatment remains appropriate and is not associated with misuse or dependency.

Patients are encouraged to maintain regular contact with their prescriber for ongoing care.

Quantity Limits and Responsible Supply

We may limit the quantity of medicine supplied in line with responsible supply principles and clinical safety considerations.

Requests for larger quantities may require additional review or prescriber confirmation.

Identity and Safety Checks

Identity verification may be required before certain medicines are dispensed. This helps ensure medicines are supplied to the correct person and reduces the risk of fraud or inappropriate access.

Additional safeguards may apply to medicines with higher risk profiles or specific legal controls.

Delays, Changes, and Cancellations

Dispensing timeframes may vary where additional verification or clinical clarification is required.

Orders may be cancelled before dispensing begins. Once a medicine has been dispensed, cancellation may not be possible due to safety and regulatory requirements.

Use of Medicines and Follow Up

After receiving your medicine, you should follow dosing instructions and read the consumer medicine information provided.

If your condition does not improve or if you experience side effects, you should seek further medical advice.

Our pharmacists can provide guidance on medicine use, but diagnosis and ongoing treatment decisions remain the responsibility of your prescriber.