Privacy Policy

Introduction

This Privacy Policy explains how personal and health information is collected, used, and protected when you use our online pharmacy services.

Pharmacy services involve the handling of sensitive health information. We recognise the importance of protecting this information and managing it responsibly in accordance with New Zealand privacy and health information standards.

This website and its services are operated by Healthpoint Limited (Company No. 1474728, NZBN 9429035586425), which acts as the data holder for information collected through this service.

Our Responsibilities as a Pharmacy Provider

As a healthcare provider, we are required to protect patient confidentiality while ensuring that medicines are supplied safely and appropriately.

Personal and health information is only accessed by authorised members of our pharmacy team where it is necessary for dispensing, clinical review, or patient support.

Staff handling patient information are subject to professional confidentiality obligations and internal privacy procedures.

Information We Collect

We collect information that is reasonably necessary to provide pharmacy services and support safe treatment.

Your name, date of birth, and contact details
Delivery and billing information
Prescription details and medicine history
Relevant medical conditions, allergies, or current treatments
Payment and transaction information
Records of pharmacist consultations and clinical notes

Information may be provided directly by you, by your prescriber, or through authorised healthcare systems where permitted.

How Your Information Is Used

Your information is used to support safe, lawful, and appropriate pharmacy care.

Assessing whether a medicine is suitable for you
Reviewing and dispensing prescriptions
Providing advice on safe and effective use of medicines
Maintaining accurate medication records
Arranging delivery of medicines and pharmacy products
Meeting legal and professional record-keeping requirements

Contact details may also be used to provide service-related updates such as order status or important medicine safety information.

Sharing of Information

Personal and health information is only shared where necessary for patient care, service delivery, or legal compliance.

With prescribers or other healthcare professionals involved in your care
With payment providers for transaction processing
With delivery providers for fulfilment of orders
With regulatory authorities where required by law

We do not sell personal information or allow it to be used for unrelated marketing purposes.

Storage and Protection of Information

We take reasonable steps to protect information from loss, misuse, or unauthorised access.

This includes secure systems, controlled staff access, and procedures designed to maintain confidentiality of health information within a pharmacy environment.

Records are retained only for as long as required to meet legal, clinical, and professional obligations.

Your Rights

You have the right to request access to personal information held about you and to request correction of information that is inaccurate or incomplete.

In certain situations, access may be restricted where permitted by law, including where disclosure could pose a risk to health or safety.

Website Data and Cookies

Our website may use cookies and similar technologies to support functionality, security, and service reliability.

These tools help us understand how the website is used and assist in protecting against unauthorised or fraudulent activity.

International Data Handling

Our services are intended for use within New Zealand. Where third-party systems are hosted outside New Zealand, we take reasonable steps to ensure that information remains protected in line with New Zealand privacy expectations.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, pharmacy practice standards, or information security practices.

The most recent version will always be available on this page.

Privacy Enquiries

If you wish to access your information, request corrections, or make a privacy-related enquiry, you may contact us via our Contact page.