Contact and Pharmacy Details

Pharmacy Contact Information

This website is operated by Healthpoint Limited (Company No. 1474728, NZBN 9429035586425) as part of a licensed New Zealand pharmacy service.

You can contact our pharmacy team using the details below:

Phone: (04) 472 0351
E-mail: [email protected]

Pharmacy Opening Hours

Monday to Friday: 9:00am – 5:30pm
Saturday: Closed
Sunday: Closed

Enquiries received outside these hours will be reviewed on the next working day.

Pharmacy Premises

Medicines supplied through this website are dispensed from our licensed pharmacy premises located at:

204 Lambton Quay
Wellington Central
Wellington 6011
New Zealand

This location is used for lawful dispensing, storage, and handling of medicines in accordance with New Zealand pharmacy standards.

Pharmacist Consultation

Registered pharmacists are available during opening hours to provide guidance on the safe use of medicines, potential side effects, and general treatment questions.

Where appropriate, you may be advised to seek further assessment from a doctor or other healthcare provider.

Order and Prescription Enquiries

If you have questions about an order, prescription processing, or delivery, our team can provide updates and guidance.

Some orders may require additional clinical review, which can affect processing timeframes.

Urgent Health Concerns

Our online pharmacy service is not suitable for emergency situations.

If you require urgent medical assistance, you should contact emergency services or seek immediate care.

Confidentiality and Privacy

We recognise that pharmacy enquiries may involve sensitive health information.

Communication with our pharmacy is handled in accordance with New Zealand privacy requirements. You may be asked to confirm your identity to protect your information.

Feedback and Complaints

We welcome feedback about our services and use it to support ongoing improvement.

If you wish to raise a concern or make a formal complaint, you may do so using the contact details provided above.

Commitment to Patient Care

Our pharmacy team is committed to providing responsible access to medicines and clear, professional advice.

You are encouraged to contact us whenever you need clarification about treatment options, medicine safety, or pharmacy processes.