Terms and Conditions

Licensed Pharmacy Practice and Professional Oversight

Medicines supplied through this service are dispensed from a licensed New Zealand pharmacy premises under the supervision of a registered pharmacist.
Pharmacists involved in dispensing decisions have a professional duty of care to assess treatment suitability, review prescriptions for legal validity, and help minimise risks associated with medicine use.

Professional review may include assessment of clinical appropriateness, potential interactions with other medicines, and consideration of supply patterns that may indicate inappropriate or unsafe use.

Responsible Use of the Website

You agree to use this website lawfully and to provide accurate and complete personal and health information where requested.
Inaccurate or incomplete information may affect the safety and appropriateness of medicine supply.

We reserve the right to suspend access to services or decline supply where requests for medicines are considered inconsistent with professional obligations or regulatory requirements.

Health Information and Clinical Context

Information provided on this website is intended for general educational purposes and to support safe medicine use.
It does not replace personalised advice from a qualified healthcare professional who is familiar with your individual medical history.

Patients are encouraged to seek further medical review where symptoms persist, treatment outcomes are unclear, or ongoing management of chronic conditions is required.

Orders, Prescriptions and Supply Decisions

All medicine orders are subject to professional review and legal supply requirements.
Submission of an order does not guarantee that a medicine will be dispensed.

• Verification of prescription details with the issuing prescriber
• Request for additional clinical or identification information
• Application of quantity limits consistent with responsible supply standards
• Recommendation of alternative treatment pathways
• Declining supply where dispensing may not be clinically appropriate

Prescription medicines will only be dispensed following receipt and assessment of a valid prescription in accordance with New Zealand medicines legislation.

Pricing and Payment

All prices displayed on this website are in New Zealand dollars and include Goods and Services Tax where applicable.
We take reasonable care to ensure pricing accuracy and transparency of pharmacy service fees.

Payment must be successfully processed before medicines are prepared for dispatch.

Delivery of Medicines

We aim to provide reliable nationwide delivery of medicines.
Dispatch timeframes may be influenced by prescription verification processes, pharmacist clinical review requirements, stock availability, or external courier factors.

Certain medicines may require additional identity confirmation or pharmacist consultation before supply in order to meet regulatory and patient safety expectations.

Returns and Safe Disposal

For safety and quality assurance reasons, medicines cannot normally be returned once they have left the controlled pharmacy environment.
If a product is received in error, damaged, or defective, you should contact our support team promptly so that the matter can be reviewed.

Unused or expired medicines should be returned to an appropriate pharmacy disposal service to reduce risks associated with accidental ingestion or environmental harm.

Limitation of Liability

Pharmacy services are provided with reasonable professional skill and care.
To the extent permitted by law, we are not responsible for adverse outcomes resulting from misuse of medicines, failure to follow professional guidance, or provision of inaccurate health information.

Nothing in these Terms is intended to limit consumer rights that cannot be lawfully excluded under New Zealand legislation.

Intellectual Property

All website content, including educational materials, text, and branding elements, remains the property of Healthpoint Limited or its licensors unless otherwise stated.
Content may be used for personal reference only and must not be reproduced for commercial purposes without written permission.

Changes to These Terms

These Terms may be updated periodically to reflect changes in pharmacy practice standards, legal requirements, or service delivery processes.
The most current version will be published on this page together with the effective date.